What is the primary method of communication for LADWP to share outage information with customers?

The primary method of communication for LADWP to share outage information with customers is through alerts via text messages, emails, and the website. This approach is effective because it allows for real-time updates that can reach a large number of customers quickly and efficiently. Text messages and emails are direct and personal forms of communication that ensure customers receive information promptly, while the website serves as a central hub for all relevant updates and resources related to outages.

This method caters to the needs of modern consumers who expect timely and accessible information, particularly during service interruptions. Using this multi-channel approach ensures that customers are informed and can plan accordingly, which is crucial for maintaining trust and transparency between LADWP and its customer base.