How does LADWP gather service feedback from the local community?

LADWP actively seeks service feedback from the local community through a variety of methods, including surveys, public meetings, and online platforms. This multifaceted approach ensures that they gather diverse opinions and insights from a broad segment of the community, which is essential for understanding customer needs and preferences.

Surveys allow LADWP to quantify feedback and identify trends, while public meetings provide a space for discussion and immediate interaction between community members and LADWP representatives. Online platforms enhance accessibility and engagement, enabling customers to voice their opinions conveniently. By utilizing these methods together, LADWP can foster better communication and build stronger relationships with the community, ultimately leading to improved services.

This comprehensive feedback system is much more effective than holding private meetings or relying solely on newsletters or direct complaints, as it engages a larger audience and encourages proactive participation in the utility's operations and decision-making processes.