How does LADWP address customer billing disputes?

LADWP addresses customer billing disputes by providing a structured process for investigation and resolution. This approach ensures that customers have a clear pathway to voice their concerns and have their issues examined in a systematic manner. The structured process typically involves an initial review of the dispute, followed by a formal investigation where necessary. It may also include direct communication with the customer to clarify billing issues and work towards a satisfactory resolution. By following this method, LADWP aims to maintain transparency and fairness in handling disputes, assuring customers that their concerns are taken seriously and handled with due diligence. This structured approach is essential for building trust and ensuring customer satisfaction within the utility service framework.